Segment the inventory
Group open claims by aging bucket, payer, balance, status, and filing or appeal window so priority work is visible.
Service 07 / 09
A/R follow-up
FERO helps practices work A/R by payer, age, status, balance, and next action. Robot workers handle routine status gathering while billing staff tackle the exceptions that need persistence and judgment.
Aging analysisPayer follow-upWork queues
The challenge
Details matter. So does momentum.
Aging reports show what is owed, but they do not always show why a claim is open, whether someone already acted, or when to follow up again.
Turn aging receivables into a prioritized, owned work plan.
Where robot workers fit
A defined job for every step.
Tasks are mapped to the systems and controls in your environment. People review exceptions and remain accountable for decisions.
Refresh status
Use 276/277 transactions or approved payer portals to capture the latest claim status and avoid repeating an unnecessary call.
Keep a next action
Record the owner, follow-up date, payer reference, and required action so an account does not sit in an unworked bucket.
Operational blueprint
What goes in. What comes back.
A useful worker has known inputs, an exception path, and measures that reveal whether the process is helping.
Inputs to connect
- Open A/R ledger
- Claim history and notes
- Payer status response
- Payer-specific follow-up rules
Send to a person
- No claim on file or payer dispute
- Repeated pend or information request
- High balance or deadline-sensitive account
Measures to watch
- A/R by aging bucket
- Days in A/R
- No-touch claims and follow-up cycle time
A case in the queue
A 65-day claim has no recent note. The worker checks status, captures the payer response, and routes the account with a next action and follow-up date.
Claim status coverage
Up to 100% of pending claims checked.
For most small medical organizations, FERO can check the status of up to 100% of pending claims when payer access and usable claim data are available. For larger organizations, robot worker capacity can scale to pursue the same level of coverage.
We measure coverage against the pending-claim inventory and keep payer-access failures in an exception queue. That makes the difference between a checked claim and an uncheckable claim explicit.
The human role
Judgment stays with your team.
A/R specialists conduct payer calls, resolve disputed balances, decide escalation, and manage patient or clinical coordination.
The intended result
More room for the work that counts.
The goal is to reduce avoidable aging and make every open balance easier to explain and act on.
Start with a conversation
Let's talk about a/r follow-up.
Tell us where work gets stuck. We will explore the process, the people involved, and where robot workers can make a useful difference.