Match the remit
Pair 835 ERA or paper EOB detail with the claim, service line, and deposit information available in the practice system.
Service 06 / 09
ERA and payment posting
A claim is not finished when a payment arrives. FERO supports consistent posting and reconciliation so underpayments, patient balances, and unapplied cash are visible.
ERA and EOB reviewPayment reconciliationBalance routing
The challenge
Details matter. So does momentum.
ERAs, paper EOBs, EFT deposits, adjustments, and patient balances must tie back to the right claim and account. Small discrepancies can accumulate in a busy practice.
Connect remittance detail, deposits, adjustments, and remaining balances to a clean account picture.
Where robot workers fit
A defined job for every step.
Tasks are mapped to the systems and controls in your environment. People review exceptions and remain accountable for decisions.
Identify variance
Flag unmatched payments, unusual adjustments, underpayment candidates, and residual balances for review.
Route next action
Separate payer follow-up, patient balance review, and contractual adjustment questions into owned queues.
Operational blueprint
What goes in. What comes back.
A useful worker has known inputs, an exception path, and measures that reveal whether the process is helping.
Inputs to connect
- 835 ERA or paper EOB
- EFT or deposit record
- Claim and expected payment data
- Practice adjustment policies
Send to a person
- Unmatched or duplicate payment
- Contractual adjustment question
- Patient responsibility decision
Measures to watch
- Unapplied cash
- Posting lag
- Unresolved payment variance
A case in the queue
An ERA posts a partial payment and an adjustment that does not match the expected contract rule. The worker groups the remit and claim details for a payment specialist to review.
The human role
Judgment stays with your team.
Payment specialists approve posting exceptions, contractual adjustments, refunds, and patient-facing balance decisions.
The intended result
More room for the work that counts.
The goal is a more trustworthy A/R picture and fewer balances left without a clear owner.
Start with a conversation
Let's talk about era and payment posting.
Tell us where work gets stuck. We will explore the process, the people involved, and where robot workers can make a useful difference.